{"id":149862,"date":"2019-09-23T10:09:52","date_gmt":"2019-09-23T14:09:52","guid":{"rendered":"http:\/\/santemc.quebec\/icentre\/?p=149862"},"modified":"2019-09-23T11:20:40","modified_gmt":"2019-09-23T15:20:40","slug":"semaine-des-droits-des-usagers-du-reseau-de-la-sante-et-des-services-sociaux","status":"publish","type":"post","link":"https:\/\/santemc.quebec\/icentre\/semaine-des-droits-des-usagers-du-reseau-de-la-sante-et-des-services-sociaux\/","title":{"rendered":"Semaine des droits des usagers du r\u00e9seau de la sant\u00e9 et des services sociaux"},"content":{"rendered":"<p><em><a href=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/visuel_semaine_droits_usagers.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-149863\" src=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/visuel_semaine_droits_usagers-225x300.png\" alt=\"\" width=\"205\" height=\"274\" srcset=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/visuel_semaine_droits_usagers-225x300.png 225w, https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/visuel_semaine_droits_usagers.png 699w\" sizes=\"(max-width: 205px) 100vw, 205px\" \/><\/a>La Semaine des droits des usagers du r\u00e9seau de la sant\u00e9 et des services sociaux se tient du 19 au 27 septembre 2019 sous le th\u00e8me\u00a0: Usagers et proches, au c\u0153ur des d\u00e9cisions!<\/em><\/p>\n<p><em>\u00c0 cette occasion, nous publierons quotidiennement un article sur diff\u00e9rents aspects des r\u00f4les et responsabilit\u00e9s de l\u2019\u00e9quipe du Commissariat aux plaintes et \u00e0 la qualit\u00e9 des services.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<p><strong>Le Commissariat aux plaintes et \u00e0 la qualit\u00e9 des services\u00a0: un r\u00f4le de collaboration pour l\u2019am\u00e9lioration continue de la qualit\u00e9 des soins et des services<\/strong><\/p>\n<p><em><strong><span style=\"color: #ff4000;\">Premier article de la s\u00e9rie de cinq<\/span><\/strong><\/em><\/p>\n<p>Comme pr\u00e9vu dans la Loi sur les services de sant\u00e9 et les services sociaux (LSSSS), le Commissariat aux plaintes et \u00e0 la qualit\u00e9 des services a pour mandat non seulement d\u2019appliquer le r\u00e9gime d\u2019examen des plaintes afin que les usagers fassent valoir leurs droits et expriment leurs insatisfactions, mais, aussi, il veille maintenant \u00e0 l\u2019application de la loi visant \u00e0 contrer la maltraitance envers les personnes a\u00een\u00e9es et toute autre personne en situation de vuln\u00e9rabilit\u00e9 (Loi 115).<\/p>\n<p>Relevant directement du conseil d\u2019administration, son r\u00f4le est d\u2019abord et avant tout d\u2019examiner les commentaires et plaintes qui lui sont soumis afin de bien cerner le probl\u00e8me et de trouver les solutions ad\u00e9quates, en collaboration avec la client\u00e8le et le personnel. Il s\u2019assure \u00e9galement de transmettre aux intervenants concern\u00e9s les commentaires positifs et t\u00e9moignages de reconnaissance dont les usagers lui font part.<\/p>\n<p>Au CISSS de la Mont\u00e9r\u00e9gie-Centre, la commissaire exerce un mandat local et r\u00e9gional.<\/p>\n<p><a href=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/roles_responsabilites.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-149864 size-full\" src=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/roles_responsabilites.png\" alt=\"\" width=\"631\" height=\"619\" srcset=\"https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/roles_responsabilites.png 631w, https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/roles_responsabilites-300x294.png 300w, https:\/\/santemc.quebec\/santemc\/icentre\/wp-content\/uploads\/2019\/09\/roles_responsabilites-306x300.png 306w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><br \/>\n<\/a><strong><em>Demain\u00a0: Des services accessibles qui r\u00e9pondent \u00e0 de nouvelles r\u00e9alit\u00e9s<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Semaine des droits des usagers du r\u00e9seau de la sant\u00e9 et des services sociaux se tient du 19 au 27 septembre 2019 sous le th\u00e8me\u00a0: Usagers et proches, au c\u0153ur des d\u00e9cisions! \u00c0 cette occasion, nous publierons quotidiennement un &hellip; <a href=\"https:\/\/santemc.quebec\/icentre\/semaine-des-droits-des-usagers-du-reseau-de-la-sante-et-des-services-sociaux\/\">Continuer la lecture <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/posts\/149862"}],"collection":[{"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/comments?post=149862"}],"version-history":[{"count":18,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/posts\/149862\/revisions"}],"predecessor-version":[{"id":149901,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/posts\/149862\/revisions\/149901"}],"wp:attachment":[{"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/media?parent=149862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/categories?post=149862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/santemc.quebec\/icentre\/wp-json\/wp\/v2\/tags?post=149862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}